Policy - KT and the Squid

Welcome

Welcome to my shop! Here you will find patterns and hand dyed yarns.

If you have any questions about my patterns please do not hesitate to ask. I will try my best to get back to you as soon as I can. If you'd like your purchase patterns added to your Ravelry library I;d be happy to do that for you. Simply contact me with your Ravelry ID.

All items come from a smoke free, pet friendly home.

Payments

I accept Paypal, Visa, MasterCard, American Express, or Discover. All payments are process through a secure 3rd party so I never see your billing info.

Payment is required before patterns can be downloaded.

Physical items will not ship until payment has cleared.

Orders for patterns can not be canceled or refunded.

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

PDF patterns are instant download and will not be shipped or emailed. If you're looking for your pattern look at your purchases. There will be a download link to the right. Be sure to use a browser as this may not work on the Etsy App.

If for some reason a PDF needs to be emailed I can only send it to the email that is listed on the original receipt.

Physical items will ship via USPS. Shipping times will vary so be sure to check the listing. I am not responsible for any additional international fees. I am not responsible for any lost packages. In the unlikely event that your package does not show up you will need to contact your post office. All packages are insured as well.

Please make sure your shipping address is correct. I can NOT stop a package after it has been shipped.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

Patterns: Because of the nature of PDF patterns ALL sales are final.
Please understand you are purchasing a pattern and NOT a finished item.

Physical Items: If you are not 100% satisfied please let me know within 7 days of receiving your yarn. I will gladly refund your order. A refund will be issued once I receive the returned yarn. All returned items must be in original condition and free of any odors.

Additional

All patterns are copyrighted by Katy Petersen. Please feel free to sell any items you make from my patterns. No credit is required but please take your own photos.

Resale of KT and the Squid handmade items on Etsy or any other website is NOT permitted.

If you have any questions about my policies feel free to ask.

Privacy Policy https://app.termly.io/document/privacy-policy/1d673c92-40c7-4d63-b213-46944719036a

Prices and policies are subject to change without notice.

Legal imprint